Includes bibliographical references (p. 247-259) and index
Driven managers: taking the person into account -- Pt. 1: Gaining awareness. Barriers to self-awareness: the Bill Flechette story -- Why some managers don't get the message -- Pt. 2: Getting to the root of performance problems. Character and the expansive temperment: accounting for performance problems -- The impact of character on leadership: the Rich Bauer story -- Where expansiveness comes from and how it affects performance -- The expansive manager, the bottom line, and the human cost -- The expansive manager at home -- Pt. 3: Developing professional and personal balance. Changing self-defeating behavior: what works and what doesn't -- Character shifts: how managers change who they are -- The evolution of a manager: the Lee McKinney story -- The hero's journey: how managers make lasting change -- The challenge of personal growth: developing balance as a leader